Please seek external professional assistance with these steps if they are needed. The Gustavus Technology Helpline is not equipped to assist with the reformatting and re-installation of personally owned devices. Please report this to the Technology Helpline to verify your account has not been compromised. You must also change your Gustavus email password as soon as possible on any non-infected computer. If your computer has been remote-controlled, reformatted hard drive and re-installing your operating system is a must. Taking into account privacy, security and functionality, the best and only option to guarantee removal of malware and virus infections is to backup your data, reformat your hard drive, and re-install Windows/MacOS. Remote Control Access Given To Unknown Person(s). ![]()
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